Refund Policy

1. Overview

At Infinix Online, we take pride in the quality of our services and the results we deliver for our clients. This Refund Policy outlines the terms under which refunds may be requested and processed.

Your purchase of a product or service may or may not provide for any refund. Each specific service engagement will specify its own refund terms at the time of purchase or in your service agreement. Please review those terms carefully before committing.

2. Service Retainers & Monthly Management

For ongoing monthly services (such as paid ads management, AI automation, and lead generation retainers):

• Payments are made in advance for the upcoming service period and are generally non-refundable once the service period has commenced
• You may cancel future billing by providing written notice at least 14 days before the next billing date
• No partial refunds are issued for unused portions of a prepaid service period
• Any third-party ad spend (Google Ads budget, Meta Ads budget) paid directly to platforms is outside our control and is non-refundable through us

3. One-Time Setup & Onboarding Fees

One-time setup fees, onboarding fees, and project-based payments are non-refundable once work has commenced. This includes:

• Account audits and strategy documents already delivered
• Ad account setup, pixel installation, and tracking configuration
• AI system configuration and automation build-out
• Any creative assets (copy, graphics) produced and delivered

4. Strategy Sessions

Free strategy sessions carry no fee and therefore no refund policy applies. For paid consulting sessions or workshops:

• Cancellations made 48+ hours before the scheduled session are eligible for a full refund or reschedule
• Cancellations made within 24–48 hours of the session may be rescheduled once at no charge
• No-shows or cancellations with less than 24 hours' notice are non-refundable

5. Exceptions & Goodwill Refunds

We understand that exceptional circumstances arise. We review refund requests on a case-by-case basis and may, at our sole discretion, issue a partial or full refund where:

• A technical error on our part resulted in service not being delivered
• A billing error occurred (e.g. duplicate charge)
• The service was materially different from what was agreed in writing

6. How to Request a Refund

To request a refund, please contact us in writing within 7 days of the issue arising. Include:

• Your full name and business name
• The service or invoice in question
• A clear description of your reason for the refund request
• Any supporting documentation

We will acknowledge your request within 2 business days and provide a decision within 7 business days of receiving all required information.

7. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

8. Contact Us

For refund requests or questions about this policy, please contact us:

Infinix Online
Suite A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, United Kingdom, IP28 7DE
Email: hello@infinixonline.com