Privacy Policy

1. Introduction

Infinix Online ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website infinixonline.com or engage our services.

By using our Site, you consent to the data practices described in this policy. If you do not agree, please do not use the Site.

2. Information We Collect

We may collect the following types of information:

• Personal Identifiers — name, email address, phone number, and business name provided via contact forms or strategy session bookings
• Demographic Information — such as your location, business type, and company size, used to tailor our services to your needs
• Usage Data — pages visited, time spent on the Site, referring URLs, browser type, and IP address, collected automatically via analytics tools
• Communications — records of emails, messages, or calls you have with us
• Payment Information — processed securely through third-party payment providers; we do not store card details ourselves

3. How We Use Your Information

We use the information we collect to:

• Deliver and improve the services you have engaged us for
• Respond to enquiries and schedule strategy sessions
• Send you relevant updates, reports, or service communications
• Analyse usage trends to improve the Site and our service offerings
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and ensure the security of our systems

We will not sell, trade, or rent your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing (UK/EU)

Where applicable under UK GDPR or the EU General Data Protection Regulation, our legal basis for processing your data is:

• Contractual necessity — to fulfil a service agreement with you
• Legitimate interests — to run and improve our business, provided your rights are not overridden
• Consent — where you have explicitly opted in to marketing communications
• Legal obligation — where we are required to process data by law

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Site. These may include:

• Essential cookies — required for the Site to function properly
• Analytics cookies — to understand how visitors interact with the Site (e.g. Google Analytics)
• Marketing cookies — to track the effectiveness of our advertising campaigns

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site.

6. Third-Party Services

We use trusted third-party services to operate our business, including advertising platforms (Google, Meta), CRM and automation tools, analytics providers, and payment processors. These parties have their own privacy policies, and we encourage you to review them. We share only the minimum necessary data required to provide our services.

We are not responsible for the privacy practices of third-party services linked from our Site.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, maintain a business relationship with you, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Request portability of your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at the details below.

9. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Infinix Online
Suite A, 82 James Carter Road
Mildenhall, Bury St. Edmunds
England, United Kingdom, IP28 7DE
Email: hello@infinixonline.com